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As organisations change ever more quickly, to
meet the demands of modern business, it is vital that the change is fully embedded.
Organisational culture has some of the attributes of a rubber band and if stretched
(rather than truly changed) in any way, will snap back when an organisation is under
stress. Cultural norms are buried deep in the psyche of an organisation but will quickly
come to the surface if threatened with change. Witness the way that national cultures in
Eastern Europe, suppressed by years of communism, re-emerged in the space of a few months.
This was a potent demonstration of what happens when you only change peoples’
behaviour and not their underlying beliefs. |
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TSO Communication will work alongside your management
team to effect true culture change through your whole organisation. We will help you be
clear about precisely what you wish to change and how you will know when you have achieved
your desired outcome. We will devise a programme that will enthuse and motivate your
workforce as they come to understand the imperatives of change, and the risks of standing
still. We will explore the new behaviours that will be required and ensure that each
individual understands the effects on him or her personally. |
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Critically, we will work with both management and workforce to understand the
positive by-products of the present ways of working and seek new ways to achieve these.
Too often the baby is unnecessarily and thoughtlessly thrown out with the bathwater.
Honouring the past in this way can be a significant factor in gaining buy-in from people
who might otherwise act as blockers of change. |
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Services we offer include: |
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Cultural Audit |
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We have a number of different tools available to us that allow us to identify how
your culture can be characterised today and how people would like it to be. We can then
compare this with how you and your management team would like it to be. Each of the
tools can be customised and if required we can design new tools to meet your particular
needs. |
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Organisational Readiness |
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Change is invariably a painful process; anything that can smooth the process is a
benefit. Experience tells us that in practice there is quite a lot that can be done to
make change easier. Some of this is straight forward housekeeping, such as ensuring that
there is a proper case for the change and that the management team are quite clear about
its purpose and the desired benefits. We can also involve the whole organisation in
mapping out the new styles of working that will better support the desired cultural and
behavioural patterns. |
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Planning and Change Programme Management |
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Cultural change programmes can be major undertakings - if the shift is a big one
it can take up to two or three years to become fully embedded. To allow you to focus your
resources on building your business, we can undertake not only the planning for the change
programme but also its management throughout the implementation phase. We will keep you
closely involved in progress and be there to help at those difficult moments when the old
culture tries to fight its way back. |